Our refund policy allows you to exchange or refund a product in two cases:
1) The customer received a wrong product
• If a wrong product is delivered to the customer, we will get it picked up for free.
• Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.
2) The customer received the desired product but still wishes to exchange or avail refund
• In this case, the customer will dispatch us the product and bear the courier charges.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
• The refund request should be made within the first 7 days of receipt of the delivery package.
• We will expedite exchange or refund once we have received and inspected the product.
• Once the product is received by us, we will expedite exchange or refund.
3) The Customer receives damaged goods
• Customers may claim refund if they receive damaged goods however they must provide video proof of this.
• Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
• If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
PLEASE NOTE: In order to maintain hygiene, fabric products (towels, pillows, Mi Bunny etc) cannot be returned if the package is opened.